Returns & Exchanges

Exchanges, Returns & Damage Policy

At AIROKAD, every piece is handmade and individually finished. Our jewellery is crafted using glass and other delicate materials, which means each piece requires a little extra care and attention.

We want you to love your AIROKAD piece, but we also want to set clear expectations about exchanges, returns, repairs and damages.

Please read the following policy carefully before placing your order.

 

 

1. Exchange Policy

We offer exchanges only for ring or bangle sizing issues.

Eligibility

  • Exchange requests must be raised within 7 days of the date of delivery.

  • The piece must be unused, unworn and in its original condition.

  • The product must be returned with its original packaging and any accessories provided with the order.

  • The piece must reach us safely and be received in a condition suitable for exchange.

  • Exchanges are subject to the availability of the requested size.

How to request an exchange

Please contact us at info@airokad.com within 7 days of delivery with:

  • Your order number

  • The product you wish to exchange

  • The size you currently received

  • The size you would like instead

Our team will guide you through the exchange process.

Shipping

The cost of reverse shipping the original piece to us will be borne by the customer. Please send us a tracking ID so we can check on its movement.

Once we receive and inspect the returned piece safely, we will dispatch the replacement piece in the requested size. 

If the requested size is unavailable, our team will contact you to discuss the available options.

Important

An exchange is applicable only for sizing issues with rings and bangles. We do not offer exchanges for change of mind, colour preference, styling preference or any other reason.

 

 

2. Returns, Refunds and Cancellations

We currently do not accept returns and therefore do not offer refunds for change of mind, incorrect selection, personal preference or any other non-defect-related reason.

We encourage you to carefully check product details, measurements and sizing information before placing your order. If you are unsure about your size, please contact us before ordering, and our team will be happy to assist.

Orders can only be cancelled before they have been dispatched. Once an order has been dispatched, it cannot be cancelled, recalled or refunded due to a change of mind or any other non-defect-related reason.

Exceptional Circumstances

In rare or exceptional situations, you may write to us at info@airokad.com with your order details and the reason for your request.

Our team will review the situation individually and, where appropriate, determine a fair resolution.

Any resolution offered in such exceptional circumstances will be at the discretion of AIROKAD and does not create an automatic right to a return or refund.

 

 

3. Damage, Defect & Repair Policy

Our jewellery is handmade and delicate by nature. While we take extensive care during production, quality checks and packaging, glass is inherently more delicate than conventional jewellery materials.

If your piece arrives damaged or develops a defect

If you receive a piece that is damaged, defective or has a manufacturing-related issue, please contact us within 14 days of delivery.

Depending on the nature of the issue, we may offer:

  • A repair, where the piece can reasonably be repaired; or

  • A replacement, where repair is not possible or appropriate.

Where the issue is determined by AIROKAD to be a manufacturing defect or damage that occurred during transit, the repair or replacement will be provided at no additional product cost.

What we need from you

To help us assess the issue, please contact us with:

  • Your order number

  • Clear photographs of the piece

  • A short video showing the damage, where possible

  • A description of how the damage occurred

  • Photographs of the packaging, particularly if the piece arrived damaged

For damage reported shortly after delivery, photographs of the original packaging may be required to help us determine whether the damage occurred during transit.

Please note

The Damage & Repair Policy does not cover damage caused by accidental handling, impact, dropping, crushing, bending, misuse, exposure to chemicals or water, improper storage, or general wear and tear.

As our pieces are made from glass, accidental breakage is not considered a manufacturing defect.

However, even where damage is not covered under this policy, we encourage you to contact us. After the 14-day period, or in cases of accidental damage, we may be able to offer a repair or other solution at a minimal charge, depending on the condition of the piece and whether it is technically repairable.

 

 

4. Repair & Replacement

Our first preference will generally be to repair a piece wherever possible, rather than replace it unnecessarily.

Whether a piece can be repaired depends on the nature and location of the damage. Some types of glass damage may not be safely or technically repairable.

If a repair is not possible, we may offer a replacement where appropriate and subject to product availability.

A replacement provided under this policy will generally be for the same product or an equivalent product, rather than a different product chosen by the customer.

If the original product is unavailable, our team will discuss the available options with you.

 

 

5. Shipping for Repairs & Replacements

Where a repair or replacement is approved by AIROKAD due to a manufacturing defect or transit damage, we will communicate the applicable shipping arrangements to you before proceeding.

For repairs or solutions provided outside the scope of the complimentary Damage & Repair Policy, shipping costs may be borne by the customer.

The customer is responsible for ensuring that any piece being returned to us is packaged securely. AIROKAD cannot be held responsible for additional damage caused during the return shipment due to inadequate packaging.

 

 

6. Products Not Eligible for Exchange

The following are not eligible for exchange:

  • Products being exchanged for reasons other than ring or bangle sizing

  • Products that have been worn or used

  • Products that have been altered or repaired by a third party

  • Products damaged due to misuse or accidental handling

  • Products returned without the original packaging where the packaging is necessary to ensure safe transit

  • Products returned after the applicable exchange period

  • Products that cannot be safely returned to us

Any exceptions will be considered solely at the discretion of AIROKAD.

 

 

7. Handmade & Natural Variations

Each AIROKAD piece is individually handmade. As a result, minor variations in shape, size, colour, texture, bubbles and finish may occur.

These variations are a natural characteristic of handmade glass and are not considered defects.

Product photographs may also appear slightly different depending on lighting, screen settings and photography conditions.

 

 

8. Care & Responsibility

Our pieces are made to be worn and enjoyed, but they are still delicate objects.

To minimise the risk of damage, we recommend:

  • Handling your jewellery with care.

  • Avoiding drops, impacts and crushing.

  • Keeping pieces away from water and chemicals.

  • Removing jewellery before activities where it may be knocked or damaged.

  • Storing pieces safely when not being worn.

Damage resulting from failure to follow the recommended care instructions may not be covered under our complimentary repair or replacement policy.

 

 

9. How to Contact Us

For all exchange, damage or exceptional requests, please contact us at:

Email: info@airokad.com

Please include your order number in your communication so that our team can assist you as quickly as possible.

Our team will review each request individually and guide you through the next steps.

 

 

Our Approach

We understand that buying handmade glass jewellery is different from buying conventional jewellery. While our policies are designed to keep things clear and fair, we also understand that every situation can be different.

If something genuinely goes wrong with your AIROKAD piece, please reach out to us at info@airokad.com before assuming there is nothing we can do. We will always try to find the most reasonable solution possible within the nature of the piece and the circumstances of the issue.